1. Booking & Confirmation
All bookings must be confirmed in writing. A deposit may be required to secure your reservation. Once your booking is confirmed, you will receive a confirmation email outlining your itinerary and payment details.
2. Payments
Full payment must be made prior to departure unless otherwise agreed in writing. Payment methods and deadlines will be outlined at the time of booking.
3. Cancellations & Refunds
Cancellations must be submitted in writing. Cancellation fees may apply depending on how close to the departure date the cancellation is made. Refunds, where applicable, will be processed according to our cancellation policy.
4. Changes to Itinerary
Tesfa Tours reserves the right to alter itineraries due to weather conditions, safety concerns, government regulations, or unforeseen circumstances. Any necessary changes will prioritize traveler safety and experience.
5. Travel Insurance
Comprehensive travel insurance is strongly recommended for all travelers. Insurance should cover medical emergencies, trip cancellations, delays, and loss of personal belongings.
6. Health & Safety
Travelers are responsible for ensuring they meet health and vaccination requirements for Ethiopia. Tesfa Tours prioritizes safety but cannot be held liable for personal injury, illness, or loss beyond our control.
7. Liability
Tesfa Tours acts as an intermediary between travelers and service providers (hotels, airlines, transport providers). We are not liable for acts, omissions, or defaults of third-party providers.
8. Force Majeure
Tesfa Tours is not responsible for delays, cancellations, or changes caused by events beyond our control, including natural disasters, political unrest, pandemics, or government actions.
9. Acceptance of Terms
By booking a tour with Tesfa Tours, you acknowledge that you have read, understood, and agreed to these Terms & Conditions
