Payment of deposit – this is recommended in order to confirm your booking.
On confirmation please pay a deposit of 10% in order that we can confirm the bookings and pay required deposits. This payment is non refundable.
30 days before the trip starts we require a 20% deposit to be paid into our account.
7 days in advance we require the full payment to be paid into our account.
Please allow 5 working days for the transfer.
Payments methods are by credit card, bank transfer or in cash in our office.
We can accept major credit cards, but to process remotely we will need a copy of your passport, credit card (front & back) and a letter or email authorising us to deduct payment.
With bank transfer payment is in USD or Euro/ Pound equivalent. Payment goes from your bank via an intermediary bank to our bank in Addis. Please see the transfer details in a separate PDF file.
If you are in Addis you can pay directly by credit card using your pin number (we do not need all the supporting documents) or in cash, either in US Dollars or at the equivalent on the day in Birr, Euros or Pounds.
For local birr cheques please allow up to 10 days for processing.
Cancellation terms are:
Once your holiday is confirmed – 10%.
30 days prior to departure date – 20%.
15 days prior to departure date – 40%
7 days prior to departure date – 65%
For cancellation received less than 5 days before the start of the trip no refunds can be made.
Refund payments are only possible against credit card payments or paid locally in birr. It is impossible to refund bank transfers due to shortages of foreign currency in the country. Depending on the circumstances, Tesfa Tours will be willing to roll over payments made for trips if the trip is postponed. This will be based on the birr amount received into our bank. This roll over policy will remain in place for 12 months.
2. Tesfa Community Tourism - specific terms and conditions
Tesfa’s policy on exclusive use of Guest houses by small groups
On behalf of the communities, Tesfa reserves the right for groups of less than 5 guests to add additional guests to the trek. People in their own group however may be required to share bedrooms, but people will not be required to share rooms from other groups. This is to maximise the income for the communities. However guest can pay for a private guide – see personal guide supplement- if they wish.Outside of the peak season guests wishing exclusive use of a guest house will need to pay an additional fee. Their total group payment will be the equivalent of 5 guest’s payment.
Tesfa’s policy on solo guests
If a guest is staying at guest houses on their own they will need to pay a solo supplement on top of the normal charge. Tesfa Tours will seek to join them with other individuals or groups but this may not always work out. It maybe that a planned co-guest cancels in which case the solo fee will be applicable to the remaining guest.
Personal guide supplement
If guests wish to have their own guide and not share with another group there is a personal guide supplement that will be applied.
Late Cancelation and late changes to the itinerary
Trips cancelled with less that 1 weeks notice can not be refunded, as the community requires the full payment. Any late notice changes to the itinerary that change where you will stay will incur charges that must be paid locally.
Code of Conduct and respectful behaviour
All guests of the communities, must consent to behave and dress in a respectful way to conform to social norms as noted in the visitor's brief. These include: Clothes should cover upper legs, tummy and shoulders; kissing and petting in public is not acceptable; smoking around churches in frowned on, nor is it allowed in the rooms at the guesthouse nor in the vehicles providing transport; taking of drugs is illegal and unacceptable.
